SettleYourClaim Privacy Policy · Effective July 16, 2026

Privacy Policy

This policy explains what information SettleYourClaim ("we," "us") collects, how we use it, and the choices you have. It applies to our website and services (the "Service"). By using the Service you agree to this policy and our Terms of Service.

1. What we collect

• Account information: name, email address, and a hashed password (we never store your password in readable form).
• Claim information you enter: carrier, claim and policy numbers, dates, addresses, adjuster contacts, notes, questionnaire answers, and payment/offer amounts you log.
• Documents you upload: policies, estimates, denial letters, photos, receipts, and similar claim files. These may contain sensitive personal, financial, property, and insurance information. We also store text extracted from them (OCR) to power search and analysis.
• Payment information: handled by Stripe. We receive confirmation of payment and order details, but we never see or store your card number.
• Waitlist and support emails you submit, and messages you send to our chat assistant.
• Technical data: IP address, basic request logs, and similar information used for security, rate-limiting, and operations.

2. How we use it

• To provide the Service: scanning, identifying, and analyzing your documents; generating reports, letters, and summaries; organizing your claim workspace.
• To send transactional email: order confirmations and report delivery, waitlist confirmations, optional weekly claim digests (you can turn these off on your account page), and password resets.
• To operate, secure, and improve the Service, prevent abuse and fraud, and comply with law.

We do not sell your personal information, and we do not share your claim documents with insurers, data brokers, or advertisers.

3. AI processing

The Service uses artificial-intelligence models to analyze your documents and generate outputs. Document text and claim details you provide are transmitted to our AI provider (Anthropic) via its commercial API for processing. Under that API's terms, your data is not used to train their models. AI outputs are generated for you and stored in your account so you can access them.

4. Service providers

Provider	Purpose
Render	Application hosting and file storage
Stripe	Payment processing
Anthropic	AI analysis of documents you submit
Resend	Transactional email delivery
Google Fonts	Webfont delivery (your browser requests fonts from Google)

Each provider processes data only as needed to perform its function for us, under its own security and privacy commitments. We may also disclose information if required by law, to enforce our Terms, or to protect rights, safety, or the integrity of the Service.

5. Retention and deletion

We keep your account data, claim workspace, and documents while your account is active so your claim file stays available to you. Deleting a claim removes its documents, extracted text, and activity history from the live system. You may request deletion of your entire account and its data by emailing us; we will honor verified requests within a reasonable time, subject to records we must keep for legal, security, or financial purposes (e.g., order and payment records). Routine backups may persist for a limited period before cycling out.

6. Security

We use encryption in transit (HTTPS), hashed passwords, session-based access controls, tenant isolation so users can only access their own claims, and administrative access controls. No system is perfectly secure; please use a strong, unique password.

7. Your rights and choices

• You can view and edit your claim information in your account, delete individual documents and claims, and turn off digest emails on your account page.
• You can request a copy of, or deletion of, your personal information by emailing us. Depending on your state of residence (e.g., California and other states with consumer privacy laws), you may have additional rights to access, correct, delete, or limit use of your personal information — we honor these requests for all users regardless of state.
• We do not sell or share personal information for cross-context behavioral advertising, so there is nothing to opt out of on that front.

8. Children

The Service is for adults handling their own insurance claims. It is not directed to anyone under 18, and we do not knowingly collect information from children.

9. Changes

We may update this policy from time to time. Material changes will be indicated by updating the effective date above. Continued use of the Service after changes take effect constitutes acceptance.

10. Contact

Privacy questions or requests: support@settleyourclaim.com.